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gagsbh's avatar
gagsbh
Helpful | Level 5
6 years ago

DownloadAsync - path/not_found/... Exception

Hello Greg, We have been using Dropbox Api for Business to download files from Dropbox folder path using Dropbox Business api in .NET - dbx.Files.DownloadAsync(filepath). We used this api for a d...
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff
6 years ago

I've redacted the email address from your post to protect the user's privacy.

Please open an API ticket with the following information so we can check on this for you:

  • the affected user ID
  • some affected path values 
  • the code you're using to build the Dropbox client and make the download call

Thanks in advance! 

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks! We'll review that and follow up there soon.

      • gagsbh's avatar
        gagsbh
        Helpful | Level 5
        6 years ago

        Thanks Greg ! the reply for the api ticket resolved my issue.

        The mailbox in question had 300 GB of data.

        We were downloading the data using Dropbox for Business Api.

        It went fine downloading entire day. however, next day while downloading we started getting errors.

        "Unable to connect to the remote server.

        An error occurred while sending the request."

        Did we cross api limits or was our IP blocked.

        Can you please help us know.

        Thanks,

        Gagan

         

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