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Forum Discussion
Dropbox embed videos buffering every 5 seconds on mobile devices.
Hey guys,
I have been having an issue which I don't really know why its happening. I tried 2 different methods firstly I tried embedding a video by changing the raw=1 and also by generating a temporary link using an API call which both methods work fine on desktop but when i play it on mobile every 5 seconds or so it stops to buffer for a while before playing again.
Not sure why on desktop it plays fine, if anyone knows what the cause is or if there is a potential solution that would be really appreciated!
Many thanks
Hi eni8ma,
Hmm... 🤔 Something to work on desktop/laptop but not on mobile is strange. It might be network connections differences and others similar. In general it should work in the same way. Does it behave the same way when you use this simplistic application while playing some sings from your account? 🧐 (the application uses temporary links) If so, you have browser or network issue.
Good luck.
Thank you for your response!
It is strange indeed, i did my troubleshootingi tried video.js and plyr.js both are behaving the same way to it cant be the player.
I tried different browser on mobile, safari, chrome, opera so it cant be the browser.
Both were connected to the same WIFI with speeds of 600 mbps up and down. So it cant be the internet connection.
I was thinking it might the size of the file which is 22 GB or so. So its quite large so maybe mobile struggles with it. I tired a 1.5GB file and its playing fine.
So am just curious why the bigger file is not working since on my mac it plays fine and in dropbox app and is there a way around this?
Thanks
iNeilDropbox Engineer
Hi eni8ma,
In addition to what Здравко mentioned, if you are still having difficulty, please provide the following information below:
- the name and version number of the platform and SDK/library you are using, if any
- the steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s)
- the full text of any error or unexpected outputAlternatively, you can open an API ticket with the above information using the following link:
The platform is Webflow. I tried plyr.js and video.js both gave me the same issue on the same internet connection to my mac so it cant be the speeds as it only struggles on mobiel.
This code here
<iframe src="https://www.dropbox.com/scl/fi/p9sa2w5rku39gbqes44xl/Nations-Cup-PGM-Dirty-H264.mov?rlkey=yz06j76cylgqsau35qj3v92r0&st=e3vqk28y&raw=1" width="640" height="360" frameborder="0" allow="autoplay; fullscreen"></iframe>
Thanks for any help!
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