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Explorer | Level 3

2 years ago

Solved

Inquiry on /team_log/get_events Endpoint Behavior with Empty Events List and has_more True

I am reaching out regarding an issue we are encountering when calling the /team_log/get_events endpoint. Occasionally, we receive a response where the events list is empty, but has_more is returned as True. Our company is attempting to integrate and analyze Dropbox logs using our SIEM product, Exabeam. Unfortunately, this issue is preventing a successful integration.

We had previously inquired about this matter and were informed that there are no plans for a correction. I would like to know if this behavior is considered part of the intended design or if it is recognized as a bug.

Could you please inform us if there are any plans for addressing this issue? Additionally, are there any known causes for the empty list being returned despite has_more indicating more entries are available?

We appreciate your assistance in understanding and resolving this matter, as it is critical for our ongoing efforts to securely and effectively utilize Dropbox in conjunction with Exabeam.

Thank you for your time and support.

Best regards,

Michał
7 years ago
Hello, there is not any smaller plan than 1TB (1000 GB). You can only buy 1TB plan or others - like 2 TB, 3 TB or infinitive. Please remember that you can alwayes extend your free space by referral links or others special tasks.
Michał
7 years ago
You're welcome! You can read more about how to get free storage space here:
https://www.dropbox.com/pl/help/space/get-more-space

There are somtimes special events like when you buy new device (for example Samsung device) you can get special offer of Dropbox space or by using some new function of Dropbox software/services - check it frequently ;). Good luck!

3 Replies

Greg-DB
Dropbox Staff
2 years ago
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Thanks for the feedback! I'll pass this along to the team.

There isn't a specified minimum size of the GetTeamEventsResult.events list returned by /2/team_log/get_events[/continue] so it is possible and expected to get an empty list in some cases. Due to some technical details, this can occur, though I don't have more specific information to share on what scenarios might cause that. I also am not aware of plans to change that or the endpoint specification.

That being the case, regardless of the size of the GetTeamEventsResult.events list, apps should always check the returned GetTeamEventsResult.has_more value and call back to /2/team_log/get_events/continue if it is true.
- rweckey
  Explorer | Level 3
  2 years ago
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  We are attempting to utilize the existing functionality within the product to capture logs, but it seems our only options are to request the developers to modify the code to make decisions based on 'has_more', or to set up a server dedicated to capturing logs and then transferring them.
  
  The developers view this behavior as unexpected, so could you please ensure the documentation reflects that "an empty list can be returned even when has_more=True"?
  I will share this thread with the relevant parties.
  
  Thanks.
  - Greg-DB
    Dropbox Staff
    2 years ago
    Copy Link
    Thanks for the additional feedback! I'll share this with the team.

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We appreciate your assistance in understanding and resolving this matter, as it is critical for our ongoing efforts to securely and effectively utilize Dropbox in conjunction with Exabeam.

Thank you for your time and support.

Best regards,

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We appreciate your assistance in understanding and resolving this matter, as it is critical for our ongoing efforts to securely and effectively utilize Dropbox in conjunction with Exabeam.

Thank you for your time and support.

Best regards,

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Inquiry on /team_log/get_events Endpoint Behavior with Empty Events List and has_more True","moderationData":{"__ref":"ModerationData:moderation_data:751412"},"body":"

Thanks for the feedback! I'll pass this along to the team.

There isn't a specified minimum size of the GetTeamEventsResult.events list returned by /2/team_log/get_events[/continue] so it is possible and expected to get an empty list in some cases. Due to some technical details, this can occur, though I don't have more specific information to share on what scenarios might cause that. I also am not aware of plans to change that or the endpoint specification.

That being the case, regardless of the size of the GetTeamEventsResult.events list, apps should always check the returned GetTeamEventsResult.has_more value and call back to /2/team_log/get_events/continue if it is true.

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Thanks for the feedback! I'll pass this along to the team.

We are attempting to utilize the existing functionality within the product to capture logs, but it seems our only options are to request the developers to modify the code to make decisions based on 'has_more', or to set up a server dedicated to capturing logs and then transferring them.

The developers view this behavior as unexpected, so could you please ensure the documentation reflects that \"an empty list can be returned even when has_more=True\"?

I will share this thread with the relevant parties.

Thanks.

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The developers view this behavior as unexpected, so could you please ensure the documentation reflects that \"an empty list can be returned even when has_more=True\"?

I will share this thread with the relevant parties.

Thanks.

Thanks for the additional feedback! I'll share this with the team.

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Thanks for the additional feedback! I'll share this with the team.

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