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synology_support's avatar
synology_support
Explorer | Level 4
2 years ago

list_folder_continue api recursively produces increasingly longer cursor until timeout

We use recursive https://api.dropboxapi.com/2/files/list_folder and https://api.dropboxapi.com/2/files/list_folder/continue api endpoint to pull events from dropbox cloud from root folder. However, the cursor keeps getting longer, start from about 6800 characters, and when it increases to 7400 characters, it keeps getting 504 timeout, and returns the following html content. Moreover, the user has a normal account instead of teamspace.

Thank you~!
Best regards,

Ethan Fang

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Staff rankDropbox Staff

    Please open an API ticket with the account ID and a sample cursor that results in this error so we can check on that for you. Thanks!

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Staff rankDropbox Staff

      The team routinely fixes issues they find, but I don't have a specific reference for this in particular as we didn't have a sample to check on for you. Did you open a ticket for this? If so, you should have received an update on that ticket, but let me know if not and share the ticket number and I can look into it for you.

      • synology_support's avatar
        synology_support
        Explorer | Level 4

        Hi, Greg

        I haven't filed a ticket yet. I'll keep observing and if the cursor times out again, I'll then do so.

        Thank you for the support~!

        Best regards,

        Ethan Fang