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boomtech's avatar
boomtech
Explorer | Level 4
2 years ago
Solved

Newly uploaded files create_shared_link API 500 internal

Our subscription payment failed and I just purchased it.   Now we get 500 internal server errors using API  https://api.dropboxapi.com/2/sharing/create_shared_link with Bearer token Authorization....
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boomtech's avatar
boomtech
Explorer | Level 4
2 years ago

Hey Greg,

 

Now we get 

 "We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this."
  • boomtech's avatar
    boomtech
    Explorer | Level 4
    2 years ago

    I believe this is because of payment as we didn't upload anything suspicious in this period. Only images or PDF. It so strange. We've just payed more than $300 and experiencing such a problem. It's a huge issue for our customers. Can you please do something 

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    For account issues like that, please contact support.

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