Hello, Days ago I could save some files without problem, but now when trying to save certain files, the progress stops from one moment to another. I have tried from other links and with other files, but the same thing happens. It mainly happens to me with files larger than 1GB, I don't know if there is now a size limit, because previously I didn't have any problems. Please could fix this problem soon.

I'll be happy to help with any issues you're having with the Dropbox Saver, but I'll need some more information. Please reply with: the steps to reproduce the issue, including relevant code snippet(s) the full text of any error or unexpected output

gaganov Thanks for the note! I've restored your message. And yes, there is a 5 minute timeout, and I'm not aware of any current plans to change that limit itself. It looks like the issue here is that progress stalls for some reason, causing the operation to then hit the timeout. I'll follow up here once I have any news on this.

Здравко anyway there must be a way to handle that on their end somehow. Downloading big files by URL shouldn't be a problem.

Hi Greg-DB,I have a proposal that your team can consider about the issue discussed here.Alternative version of /2/files/upload_session/append_v2 can be added able to add a content to existing session that comes from URL (the same way like /2/files/save_url does; "path" may be replaced to "cursor"). In addition a parameter with the content range needs to be added that has to be mapped/redirected to Content-Range header of the download request. Such an addition will let many different issues to get solved (including the current one, but not only). In such a way may be formed new file (or existing files version) resulting from upload/download mixture that can open different additional opportunities (limited only by API users imagination). 😉Hope this gives brain meal to your system designers.

thanks for your prompt response. To upload my files I use the service of this page, https://urltodropbox.softgateon.net/ , and the link of one of the files that I have tried to upload is this https://download.microsoft.com/download/0/6/3/06365375-C346-4D65-87C7-EE41F55F736B/7601.24214.180801-1700.win7sp1_ldr_escrow_CLIENT_PROFESSIONAL_x64FRE_en-us.iso , when loading the file, it reaches a certain percentage of progress and stops, and after 5 minutes the connection is closed. Sorry if I can't share external links on the forum One of the errors that most frequently gives me is the followingError: Error downloading https://download.microsoft.com/download/0/6/3/06365375-C346-4D65-87C7-EE41F55F736B/7601.24214.180801-1700.win7sp1_ldr_escrow_CLIENT_PROFESSIONAL_x64FRE_en-us.iso. HTTP 599: Operation timed out after 300000 milliseconds with 1318055685 out of 5898725376 bytes received I will be attentive to any other information you need. Thanks

problem with Dropbox Saver | The Dropbox Community

Greg-DB
Dropbox Staff
3 years ago
I'll be happy to help with any issues you're having with the Dropbox Saver, but I'll need some more information. Please reply with:

the steps to reproduce the issue, including relevant code snippet(s)

the full text of any error or unexpected output
- Andres Garrido
  Explorer | Level 4
  3 years ago
  thanks for your prompt response.
  
  To upload my files I use the service of this page, https://urltodropbox.softgateon.net/ , and the link of one of the files that I have tried to upload is this https://download.microsoft.com/download/0/6/3/06365375-C346-4D65-87C7-EE41F55F736B/7601.24214.180801-1700.win7sp1_ldr_escrow_CLIENT_PROFESSIONAL_x64FRE_en-us.iso , when loading the file, it reaches a certain percentage of progress and stops, and after 5 minutes the connection is closed. Sorry if I can't share external links on the forum
  
  One of the errors that most frequently gives me is the following
  Error: Error downloading https://download.microsoft.com/download/0/6/3/06365375-C346-4D65-87C7-EE41F55F736B/7601.24214.180801-1700.win7sp1_ldr_escrow_CLIENT_PROFESSIONAL_x64FRE_en-us.iso. HTTP 599: Operation timed out after 300000 milliseconds with 1318055685 out of 5898725376 bytes received
  
  I will be attentive to any other information you need.
  
  Thanks
- Andres Garrido
  Explorer | Level 4
  3 years ago
  I use an app from an external page to upload my files, but apparently I can't share links from external sources in the forum, because I had responded hours ago with the links and they deleted my response.
  I don't know how I could give you more details to reproduce the issue.
  - Andres Garrido
    Explorer | Level 4
    3 years ago
    The errors I always get usually have the following structure
    
    Error: Error downloading URL to save to Dropbox. HTTP 599: transfer closed with 4829700032 bytes remaining to read
    
    Error: Error downloading URL to save to Dropbox. HTTP 599: Operation timed out after 300002 milliseconds with 1314347530 out of 5898725376 bytes received
    
    Note: I replaced the url with URL to save to Dropbox to not include external links.

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