You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
herrliedholm
2 years agoExplorer | Level 4
Cannot open text files. Undefined error.
When I try to open text files in dropbox from windows explorer I get "Undefined error" (translated from swedish). The local files with green check mark opens fine. When I select to make file local it...
Walter
2 years agoDropbox Staff
Hi there herrliedholm, sorry to hear you're having issues with this.
Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?
Also, what's the desktop app's exact status and version as shown in your system tray at the moment?
Thanks!
- herrliedholm2 years agoExplorer | Level 4
- Walter2 years agoDropbox Staff
And is this only happening with online only files herrliedholm?
If so, I'd suggest making them available offline before trying to open them on your computer.
- herrliedholm2 years agoExplorer | Level 4
Yes, making them as available offline solves the problem. So you are confirming that Dropbox is unable to open text files directly from windows explorer? When can I expect to have this fixed? It is what dropbox is all about, making cloud storage available without effort and complexity.
Regards
/Peter
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!