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jandreoni's avatar
jandreoni
Explorer | Level 3
2 years ago

Capture not pasting in Google Docs, Zoho, Gmail, and when pasting in Gmail, pastes as code

Hi there! So a couple of things I'm noticing in the last couple of weeks. In the past, I could grab a screenshot and paste it right into a Google doc, an email in Front or Gmail, in a Zoho Projects c...
Dropbox Capture
Export
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey jandreoni, thanks for bringing this to our attention.

 

I've removed your link for security reasons, but would you mind attaching a screenshot of the issue in your next response, using the camera icon above the reply box, so we can investigate?

 

Just make sure you hide/blur out any personal info before posting.

 

Thanks in advance!

jandreoni's avatar
jandreoni
Explorer | Level 3
2 years ago

Thanks, Hannah,

 

Screenshot attached!

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi jandreoni, it seems like the image data isn't being pasted fully into those services, however, it works normally when using a local application.

     

    I'd recommend contacting the support team for them to investigate this matter in more detail.

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