Learn how to make the most out of the Dropbox Community here 💙.
Learn how to make the most out of the Dropbox Community here 💙.
Make sure you're using the Download button to get the original file. If you're using the browser's Save functionality, all you're saving is the preview of the the original file, and not the original.
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]
Make sure you're using the Download button to get the original file. If you're using the browser's Save functionality, all you're saving is the preview of the the original file, and not the original.
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]
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