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Forum Discussion
HP8
2 months agoNew member | Level 2
Downloaded a zipped folder full of files, got an empty folder
I'm trying to download from Dropbox a folder that includes a couple hundred image files. When I try to download it, I get a zipped file. When I click into the zipped file to investigate its conte...
- 2 months ago
I've actually figured it out since my last post! I think it's related to my employer's security/anti-virus software, and I was able to unzip it with a different tool.
Thanks!
Megan
2 months agoDropbox Staff
Hey HP8, thanks for posting here today!
Do you happen to know approximately how many files you have in that folder, or the folder's size?
If I were you, I'd also try to download the folder using a different browser, and check if the results remain the same.
Keep me posted!
- HP82 months agoNew member | Level 2
It's 220.87 MB and 216 files.
I tried it with a different browser just now and had the same issue.
- Megan2 months agoDropbox Staff
Thanks for checking HP8!
Can you also try to clear your browser's cache and try an incognito mode too?
Also, I know this might sound trivial but have you re-started your device at all?
- HP82 months agoNew member | Level 2
I've actually figured it out since my last post! I think it's related to my employer's security/anti-virus software, and I was able to unzip it with a different tool.
Thanks!
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