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HP8's avatar
HP8
New member | Level 2
5 months ago
Solved

Downloaded a zipped folder full of files, got an empty folder

I'm trying to download from Dropbox a folder that includes a couple hundred image files. When I try to download it, I get a zipped file.   When I click into the zipped file to investigate its conte...
Download
  • HP8's avatar
    HP8
    5 months ago

    I've actually figured it out since my last post! I think it's related to my employer's security/anti-virus software, and I was able to unzip it with a different tool.

     

    Thanks!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey HP8, thanks for posting here today! 

 

Do you happen to know approximately how many files you have in that folder, or the folder's size? 

 

If I were you, I'd also try to download the folder using a different browser, and check if the results remain the same. 

 

Keep me posted! 

HP8's avatar
HP8
New member | Level 2
5 months ago

It's 220.87 MB and 216 files.

 

I tried it with a different browser just now and had the same issue.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Thanks for checking HP8!

     

    Can you also try to clear your browser's cache and try an incognito mode too? 

     

    Also, I know this might sound trivial but have you re-started your device at all? 

    • HP8's avatar
      HP8
      New member | Level 2
      5 months ago

      I've actually figured it out since my last post! I think it's related to my employer's security/anti-virus software, and I was able to unzip it with a different tool.

       

      Thanks!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Awesome news HP8! 😀

         

        Give us a shout if you need anything else! 

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