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Forum Discussion
southpaw
3 years agoExplorer | Level 3
Dropbox link loading mimecast page or dropbox says theres an error
I've been sent an email with a dropbox link, if I click on or copy/paste the link in a browser I'm forwarded to Device Enrollment Mimecast webpage at security-eu.mimecast.com If i type in the li...
- 3 years ago
Thanks for the example, the URL looks correct.
After some brief research, it's possible that the link they sent you was via their own security measure in their email provider, which is causing this behavior, and is unrelated to Dropbox itself. It might try to redirect to the Dropbox URL via this security measure.
If the email does show the link as www.dropbox.com/sh/ etc (and not a hyperlink within existing text, like so), then try selecting the text itself, and paste that into the browser, instead of clicking the link directly.
hacker12
2 years agoNew member | Level 2
you're having trouble with a Dropbox link. It's possible that the link is broken or no longer valid, or there may be an issue with your internet connection.
If you're seeing a Mimecast page instead of the expected Dropbox page, it's possible that your organization has implemented Mimecast as a security measure, and the link is being intercepted by Mimecast before it reaches Dropbox. In this case, you may need to contact your IT department or administrator to see if they can help resolve the issue.
If you're seeing an error message from Dropbox, it's possible that the link has expired, the file has been deleted, or there's a problem with the Dropbox server. You can try refreshing the page, clearing your browser cache, or trying the link on a different device or browser to see if that resolves the issue. If the problem persists, you can contact Dropbox support for further assistance.
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