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NiFu's avatar
NiFu
Explorer | Level 4
7 months ago

Error when trying to preview a long Capture video I recorded.

Hi there, I just recorded a long video on Capture and I can't play it... (I send it to other colleague, they can't play it either). I work on a MacBook pro. 

I used the Capture app to record and use safari as browser (also tried on chrome, didn't work as well). 

 

This message is written: "The media could not be loaded, either because the server or network failed or because the format is not supported."

 

What can I do to fix this? 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi there, NiFu, let's jump right into this! 

     

    You mentioned that it was a long video. Let me know more in regards to the video's size.

     

    If you happen to have a screenshot of the error too, I'd love to have a visual if you could attach it here. 

     

    Let me know more, thanks! 

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