Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Samuelharvest's avatar
Samuelharvest
Helpful | Level 6
2 months ago

Exporting an Excel file as PDF from the MS app, it shows as 0kb with a timestamp of 55 years ago.

I Walter, 2 years on, I have encountered a new problem. Suddenly I cannot export an excel document as a pdf. It exports as zero mb with a time stamp of 55 years ago! I tried to reload the app...
Export
Samuelharvest's avatar
Samuelharvest
Helpful | Level 6
2 months ago

I have uninstalled and reinstalled excel app. And Dropbox app. No change 

microsoft subscription is good and everything checked from that perspective 

this problem is within the Dropbox complex (as it appears to me)

what can I try next?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    I’ll also have to agree with Jay, Samuelharvest, as this sounds indeed like an issue with the Excel app on your iPad. 

    If you export your file from the Excel app to your local device as a PDF, can you see the correct size then? 

    What happens if you upload it to Dropbox after that? Are the size and timestamp still correct?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!