We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

xoxoJen's avatar
xoxoJen
New member | Level 2
7 years ago

Folder not loading images on mobile

When I load photos to a shared folder "anyone with link can view" the images are only viewable on desktop machine. Mobile will load the page, but there are empty/blank squares in place of all the ima...
Share
View
  • Frank_S's avatar
    Frank_S
    7 years ago

    Hey all,

     

    Thank you for your patience while we worked on getting this resolved. A fix for this has been released and shared links to folders should now show image and video thumbnails correctly, and let you interact with the thumbnails to view previews of the files. 

     

    This should work correctly for all users now, however if anyone is still seeing issues with shared links to folders on mobile web browsers, can you let us know in detail what behaviour you are seeing? 

     

    Thanks again to everyone that reported this behaviour and helped us to identify the source of the problem!

     

     

    Best,

    Frank

Mark's avatar
Mark
Icon for Super User II rankSuper User II
Can you send us some actual error messages?
Screenshots etc.?
Aliciahomestage's avatar
Aliciahomestage
Explorer | Level 3
7 years ago
Hi Mark superuser II. Are you took me so long to get this to you, but I emailed it to you a couple of days ago, and just now got the notice that that’s not the way to reply to you. Sorry, I am very new at all of this. Here is what my girlfriend gets when she tries to open my links from Dropbox. image2.jpeg. This is what my husband gets. image1.jpeg
I was on dropbox on my computer trying to figure this out, and when I try to attach a preference to my links, it tells me that I have to upgrade to a professional dropbox plan in order to attach a preference to a link. My preference being that anyone with the link can view it. That be a problem, that I have to upgrade my dropbox?
Thank you for trying to help me, as I really want to resolve this issue. I look forward to hearing from you very soon! Thanks!



  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey Aliciahomestage, thought I'd help a little by merging your thread with this one, since we're looking into this matter.

    We appreciate your patience!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!