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Forum Discussion

gopani sandip's avatar
gopani sandip
New member | Level 2
2 years ago

How Do I See My Dropbox Support Tickets?

I got an email that my Dropbox app production request has received a reply but whenever I click on the link to access the ticket, it just brings me back to: https://www.dropbox.com/support/

 

I don't know what to do, I've been struggling to see the ticket and no luck and the reply content is not shown in the email.

emails
View
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for posting on our forum, gopani sandip!

     

    Is it possible to send over a screenshot of the email you received? If yes, please make sure to hide your personal info.

     

    Even if you’re unable to see something on https://www.dropbox.com/support/, you should still be able to see your ticket number in your email’s inbox/spam folder. 

     

    Let me know what you find.

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