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Holly9525's avatar
Holly9525
Explorer | Level 4
4 years ago

I shared a folder and they can't download it

I shared a folder with someone and they got this error message when they tried to download the folder -- "Not enough space to access folder"  Enough space where? On my Dropbox account? On her c...
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  • Rich's avatar
    Rich
    4 years ago
    Holly9525 wrote:

    Thanks for the quick repsonse. I just want them to be able to download the files in the folder.

    Don't invite them to a shared folder. By doing that, they need a Dropbox account and enough space within their own account to hold the shared folder. Instead, send them a shared link to the folder, which will allow downloads without needing a Dropbox account.

     

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Hi Holly9525, thanks for checking in. 

 

Generally, since shared folders take up space in every member's account, the user needs to make sure that they have enough storage to add it. 

 

Do you want them to be able to edit the contents of the folder, or do you simply want them to access and download it?

 

Let me know whenever you have the chance to check this out. Cheers!

  • Holly9525's avatar
    Holly9525
    Explorer | Level 4
    4 years ago

    Thanks for the quick repsonse. I just want them to be able to download the files in the folder.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      4 years ago
      Holly9525 wrote:

      Thanks for the quick repsonse. I just want them to be able to download the files in the folder.

      Don't invite them to a shared folder. By doing that, they need a Dropbox account and enough space within their own account to hold the shared folder. Instead, send them a shared link to the folder, which will allow downloads without needing a Dropbox account.

       

      • Holly9525's avatar
        Holly9525
        Explorer | Level 4
        4 years ago

        Thanks Rich!

         

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