We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Langly's avatar
Langly
New member | Level 2
6 years ago

Link Preview Not working

Whenever I copy a link to a website into my dropbox paper document it doesnt show the link preview. Strangely enough it worked the first couple of times but no longer does. Help!
Dropbox Paper
Preview
  • Langly's avatar
    Langly
    6 years ago

    uhhh, so it just sort of worked again. I put another link in then retried the other one. can't really explain it. The link is the same but thanks for the help!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey there Langly,

Could you please provide me with an example of a URL that you're having issues with? Have you also tried adding any other link to see if you are able to have the preview appear? Furthermore, could you check that you don't have any space added before embedding the link into the Paper doc?

Let me know what you find!

  • Langly's avatar
    Langly
    New member | Level 2
    6 years ago

    uhhh, so it just sort of worked again. I put another link in then retried the other one. can't really explain it. The link is the same but thanks for the help!

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Glad to hear that, Langly! If you experience the same behavior at any point in time or you have any other questions, don’t hesitate to give us a shout. 
       
      In the meantime, have a wonderful day ahead! :grin:
      • davidgor's avatar
        davidgor
        New member | Level 2
        6 years ago

        Link Preview Not working again!

        It worked before, maybe year ago, but not now.

        No space before a link, and links works fine, but no preview and no options to turn it on.

         

         

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!