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Forum Discussion

Ceao's avatar
Ceao
New member | Level 2
2 years ago

"That didn't work for some reason"  error

I have received a link for a file sent to me through email and when I try to open it brings an error message "That didn't work for some reason"    What do I do to download the file?

Error Messages
  • Rich's avatar
    Rich
    2 years ago
    Ceao wrote:

    I have received a link for a file sent to me through email and when I try to open it brings an error message "That didn't work for some reason"    What do I do to download the file?

    Contact the sender and ask them for a new link. If it continues, it could be something in the way the sender is creating the link, and they would need to reach out for assistance.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi eze2, have you tried contacting the creator of the shared link to see if they can recreate the link to download the file?

  • DragonFull's avatar
    DragonFull
    Explorer | Level 4
    2 years ago

    The error rather stems from the fact of the supplier of this pilk itself, here the only right solution remains to contact them. I have had this happen a number of times and it turned out to be the reason why something was not working for me.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Ceao wrote:

    I have received a link for a file sent to me through email and when I try to open it brings an error message "That didn't work for some reason"    What do I do to download the file?

    Contact the sender and ask them for a new link. If it continues, it could be something in the way the sender is creating the link, and they would need to reach out for assistance.

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