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Colene's avatar
Colene
Explorer | Level 3
3 months ago

The user I'm sharing a folder with can't open PDFs on their end.

Hi team, Recently I joined a shared folder on dropbox, I use a mac and the original user has windows. Once I move folders and documents (as I do the filing), somehow the windows user can no longer ...
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Colene's avatar
Colene
Explorer | Level 3

Thanks Nancy, 

So I work on dropbox offline, and the other person as well. I work on mac and they on Windows. What I think is happening, is that when I make changes - ie, they pop 3 pdf's into folder A, and I go and sub-file them into specific folders ie Folder 1, Folder 2 and Folder 3, so I'm just moving them around within the dropbox, not making changes to the actual pdf or editing. Once I've moved it from folder A to folder B/1/2/3 etc, the other user can no longer open it without an error message popping up or just letting me know that it doesn't open at all on their end. 

 

So someone advised that I only work on dropbox from my end online, so that the changes are instant and I don't have to download/upload sync from my offline version and then the other user just needs to sync their offline version. Does that make sense?

 

Otherwise I'm not sure what I could be doing wrong when I'm using the dropbox offline.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi @Colene, is it possible that they're trying to open the PDF files from within their PDF program, as in, opening their recent files?

 

If so, this could mean that the program is trying to find the PDF in the old location, and can't find it, bringing up the error. Are they able to navigate to that folder you moved it to and open the PDF from there directly?

  • Colene's avatar
    Colene
    Explorer | Level 3
    3 months ago

    "is it possible that they're trying to open the PDF files from within their PDF program, as in, opening their recent files?"

    - Not sure about that as we work remotely so I'm not able to view the path they're taking currently

     

    If so, this could mean that the program is trying to find the PDF in the old location, and can't find it, bringing up the error. Are they able to navigate to that folder you moved it to and open the PDF from there directly?

    - So they can navigate to the folders, including the ones I've created and moved the pdf's to. So I'm not sure why they're not able to open the pdf's once I've moved it from folder A to folder B.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      This is what I wanted to check, if they are actually trying to open the files from the new locations directly in Explorer, or if they're using their PDF program to reopen the previous file, without navigating to it directly.

       

      If the file still doesn't open from Explorer, then we can look into other possibilities

      • Colene's avatar
        Colene
        Explorer | Level 3
        3 months ago

        I doubt they're navigating from their pdf program, as far as my communication with them go, they navigate directly on their dropbox . 

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