Forum Discussion

jschlade's avatar
jschlade
Helpful | Level 6
7 years ago
Solved

There was an error downloading your file.

Hello,   I'm looking at my version history for a file and I can't download it? I can restore it, but I can't download it?   Why? Here's the picture of what I see. I don't matter what date I c...
Download
Error Messages
  • jschlade's avatar
    jschlade
    7 years ago

    For anyone else who runs into this issue. Trying doing this from you're home network vs work network.

     

    You're work network could be doing something to interfer with the download request.

     

    This was my issue. My work network is causing this problem.

     

    Anyway hopefully this helps someone else out.

     

     

     

    [This thread is now closed. If you have a similar or new question, you can ask here]

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey jschlade - did you get the chance to work on Rich's suggestions - is this persistent on other browsers as well? 

 

Thanks in advance for keeping us posted. 

  • jschlade's avatar
    jschlade
    Helpful | Level 6
    7 years ago

    I have lots of saved versions of this file. Randomly I'll pick a version. In every attempt, download DOESN'T work. Restore does. I tried Firefox and it doesn't even give me an error. At least Chrome gives me an error.

     

    This just doesn't work! Is this just me and my version histroy for this file? Can someone who works at Dropbox please look into this!?

     

    Thanks

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Thanks for letting me know jschlade!

       

      I have located your support ticket with our team and provided you with an update via email. We can take it from there now, if you don't mind.

       

      Will be waiting for your response to have a better look into this. 

       

      Thanks!

      • jschlade's avatar
        jschlade
        Helpful | Level 6
        7 years ago

        For anyone else who runs into this issue. Trying doing this from you're home network vs work network.

         

        You're work network could be doing something to interfer with the download request.

         

        This was my issue. My work network is causing this problem.

         

        Anyway hopefully this helps someone else out.

         

         

         

        [This thread is now closed. If you have a similar or new question, you can ask here]

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