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Clangdon's avatar
Clangdon
New member | Level 2
7 years ago

Unable to open files synced to computer

Hi -  I've been using dropbox for a few  months now and it has been aweseome -  I've got a distributed team of 10 people working across the country - and we've been sharing files on Dropbox witho...
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  • Norah's avatar
    Norah
    7 years ago
     
    Hi Clangdon, I’m sorry to hear you are still experiencing this issue and thank you for the additional information.
     
    Try quitting the Dropbox application by using the steps below:
     
    • Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux)
    • Click on the gear icon in the Notifications panel and select "Quit Dropbox"
     
    You may want to check other applications or components of your Operating System that could be causing this. If the issue persists when Dropbox is completely closed, this suggests that the cause is related to something outside of the Dropbox application.
     
    Let me know how it goes!
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
 Hey Clangdon, 
 
Welcome to our Forum & thanks for checking in with us here on this inquiry! 
 
  • Firstly, let’s locate the source of the discrepancy. Are you having this issue only when previewing the file or locally, too? Do you all get the same error message? 
  • Additionally, I’d appreciate it if you included a screenshot (omitting personal info) of what you’re seeing in your next message here, so that we check the case & send over the most relevant next steps. 
I’ll be awaiting your next reply & I’m wishing you a lovely week ahead! 
Clangdon's avatar
Clangdon
New member | Level 2
7 years ago

thank you  Jane ! 

yes everyone is getting the same error messate.  Mac, PC, everyone. 

we've all been using Dropbox for a few months and eveything was fine until a couple of days ago - and now i'm getting people calling me saying they can no longer open the files stored on DropBox 

  • Clangdon's avatar
    Clangdon
    New member | Level 2
    7 years ago

    i'm not able to get you the screen shot - but the error messages are the same - 

    "the file .... cannot be opened" ... it may be damged or use a file format Preview doesn't recognize"

    i've had 10 people working with this system for 4 months and have never had an issue until a few days ago - 

    please help !!! 

  • Clangdon's avatar
    Clangdon
    New member | Level 2
    7 years ago

    • Clangdon's avatar
      Clangdon
      New member | Level 2
      7 years ago

      is there a phone number i can call???

      this is a serious problem.  since february, its all been good.  peeople have been sharing files using dropbox.  

      now, suddenly, no one can open the files that have been stored on dropbox - and now everyone is pissed ... at ME :( !!!

      can we open the files if i upgrade to "premium" ???  I am desperate and would do almost anything to make dropbox start working again.  

      my team has a HUGE deadline Friday and are really really f*d if i can't get this thing to start working again - 

      • Norah's avatar
        Norah
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
         
        Hi Clangdon, I’m sorry to hear you are still experiencing this issue and thank you for the additional information.
         
        Try quitting the Dropbox application by using the steps below:
         
        • Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux)
        • Click on the gear icon in the Notifications panel and select "Quit Dropbox"
         
        You may want to check other applications or components of your Operating System that could be causing this. If the issue persists when Dropbox is completely closed, this suggests that the cause is related to something outside of the Dropbox application.
         
        Let me know how it goes!

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