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Forum Discussion

Cbrown1221's avatar
Cbrown1221
Explorer | Level 4
11 months ago

Why are my files corrupt?

I have JUST noticed today that MANY files on my dropbox are corrupt.  Some are new, some are 4 years old.  I click on it, it says "Word unable to read this document.  It may be corrupt."   WHAT...
Error Messages
Microsoft Office
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Bullwheel's avatar
Bullwheel
New member | Level 2
11 months ago

don't know if this is the same problem but when I try to open .jpg files in File Explorer I get no image and a "photos can't open because the format is unsupported". and yet they are fine in the dropbox app.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey Bullwheel - sorry to hear you're having issues with this.

     

    Could you clarify if those files are online only or available offline on your computer?

     

    Have you tried another program to open them perhaps? 

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