Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

chloe824's avatar
chloe824
New member | Level 2
9 months ago

Why does my video's duration change when downloading from Dropbox?

When I download a video from Dropbox, the video's length changes from 16 seconds to 1 minute and 32 seconds.   Does anyone know why the video's duration would change? Thank you😭😭😭
Download
View
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey chloe824, welcome to our Community! 

 

I'm going to need more info in regards to this. 

 

Which platform do you use when trying to download the video? Also, is this file part of your Dropbox account, or has it been shared with you? 

 

If you could also clarify the file type, that'd be amazing. 

 

I'll be waiting for your response! 

chloe824's avatar
chloe824
New member | Level 2
9 months ago

Hi Megan,

 

I downloaded an MP4 video file from the mobile Dropbox app that was shared with me.

 

When I previewed the video, it showed a duration of 16 seconds. However, after I downloaded the video, the length changed to 1 minute and 32 seconds.

 

Do you know the reason why the video duration would change in this scenario?

 

Thanks,

Chloe

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for the fast reply chloe824!

     

    That sounds odd indeed. If you use the app to preview the content is it 16 seconds, or 1 minute and 32 seconds? 

     

    What about your account online? What do you see there?

    • chloe824's avatar
      chloe824
      New member | Level 2
      9 months ago

      When I preview the video using both the mobile app and the desktop version, the duration is shown as 16 seconds.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Thanks for checking, Chloe! 

         

        If you try to preview that 1 minute video, does it preview? And if it does, can you clarify what you see after the 16 seconds that the normal video lasts? 

         

        If you have any screenshots, feel free to send them over. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!