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Forum Discussion
Why does my video's duration change when downloading from Dropbox?
When I download a video from Dropbox, the video's length changes from 16 seconds to 1 minute and 32 seconds.
Does anyone know why the video's duration would change? Thank you😭😭😭
Megan
Dropbox Staff
Dropbox StaffHey chloe824, welcome to our Community!
I'm going to need more info in regards to this.
Which platform do you use when trying to download the video? Also, is this file part of your Dropbox account, or has it been shared with you?
If you could also clarify the file type, that'd be amazing.
I'll be waiting for your response!
Hi Megan,
I downloaded an MP4 video file from the mobile Dropbox app that was shared with me.
When I previewed the video, it showed a duration of 16 seconds. However, after I downloaded the video, the length changed to 1 minute and 32 seconds.
Do you know the reason why the video duration would change in this scenario?
Thanks,
Chloe
- Megan
When I preview the video using both the mobile app and the desktop version, the duration is shown as 16 seconds.
- Megan
Thanks for checking, Chloe!
If you try to preview that 1 minute video, does it preview? And if it does, can you clarify what you see after the 16 seconds that the normal video lasts?
If you have any screenshots, feel free to send them over.
