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Dmitry Devishvili's avatar
Dmitry Devishvili
Explorer | Level 4
2 years ago
Solved

Исчезновение файлов с Dropbox и всех устройств / Files disappeared after syncing error

Здравствуйте!  Сегодня, 5 ноября, примерно в 15:30 по времени Тбилиси при синхронизации выпало сообщение об ошибке из-за неправильных символов в названии папки или файла. После этого в папке Dropb...
restore
  • Hannah's avatar
    Hannah
    2 years ago

    Привет, Dmitry Devishvili, жаль, что у тебя возникла эта проблема.

     

    Несовместимые символы в именах файлов на самом деле не приводят к их удалению, но давайте посмотрим, что мы сможем выяснить.

     

    Что на вашей странице мероприятий показано об этих удалениях? Видите ли вы какие-либо крупные события удаления?

     

    Дайте мне знать, и мы пойдем оттуда.

     

    -------

     

    Hey Dmitry Devishvili, sorry to see that you're having this issue.

     

    Incompatible characters in the file names wouldn't really cause the files to actually get deleted, but let's see what we can find out.

     

    What does your events page show about these deletions? Do you see any big deletion events?

     

    Let me know and we'll go from there.

Dmitry Devishvili's avatar
Dmitry Devishvili
Explorer | Level 4
2 years ago

Hello Hannah, thanks so much for your answer!

I see the event when I accidentally deleted 14248 files at 5 november 2.48 PM. This is it. It would be great if you can help me restore this files

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Dmitry Devishvili, depending on your plan, you might be able to use Dropbox Rewind to rollback your account as you requested.

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