You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

NZ Adam's avatar
NZ Adam
New member | Level 1
3 days ago

A suspicious file was shared with me, but I can't delete it from my account.

Hi all, I received a very legit-looking email from a colleague (it was from her exact email address, signed off how she would do etc) which had a PDF attached for me to view. When I clicked on th...
Delete
Security
NZ Adam's avatar
NZ Adam
New member | Level 1
3 days ago

Yes, she didn't send it. She got in touch with Microsoft who said it came from Nigeria.

When I click the blue box next to it, unlike with other files, the delete trash can does not appear above (nor any of the other options).

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 days ago

    Hey NZ Adam, just wanted to clarify something.

    This file appears in your "recents" because you opened it recently.

    Since it was just a shared file you opened through a link, it wouldn't be saved in your Dropbox, that's why you can't delete it.

    Can you search your account's contents, to confirm this?

    If it's not saved, it should just disappear after a while of not accessing it.

    I hope this helps!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!