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Account accessed by third party and files deleted
Hi, first time posting. I have an issue with a friend who’s wife had a paid for account and who sadly passed away last year. Husband is not great on computers. She was a successful business woman, w...
Hi Stella 49, I'd suggest that you contact our Support team directly.
They might be able to give you more info on this, since they have the ability to look at account-specific info on your account.
I hope this helps!
Hi,
Thanks for your response and apologies for the delay in coming back to you. I found a lot of deleted files in a back up folder, but nowhere near the amount shown in the notification. These have been downloaded to a pc. I did see that deleted files are stored for 180 days in the back up folder before being permanently deleted and am wondering if they were deleted 180 days ago, so the notification last week was just confirming they had been removed. It’s a difficult program to get around if you’re not used to it. Thanks again 😊
Thanks for your response and apologies for the delay in coming back to you. I found a lot of deleted files in a back up folder, but nowhere near the amount shown in the notification. These have been downloaded to a pc. I did see that deleted files are stored for 180 days in the back up folder before being permanently deleted and am wondering if they were deleted 180 days ago, so the notification last week was just confirming they had been removed. It’s a difficult program to get around if you’re not used to it. Thanks again 😊
Mark
Super User II
Super User IIThe Events log often only lists for 180 days if you are paid. Sometimes its longer, however, restored are limited to that - if you are paid at time of deletion. If things were removed before that (or 30 days for free users) they are not recoverable.
- Thanks for your message, the account is paid and was last paid at the end of last year for a year
- Mark
Great, so recovery would be 180 days 🙂
Does the Events log go beyond that?
Were the files in a Share? If they were and it was unshared that doesnt show up on the log
- There is nothing in the event log, there is nothing in the general deleted folder, only in the back up deleted folder. The files aren’t showing as shared. As mentioned before, I have downloaded the files in the back up section, the husband cannot understand why these files would have been deleted, they were important docs.
The main issue now is finding out about the thousands of files that were supposedly deleted last week. Will Dropbox be able to shed any light if we were to contact them?
