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Forum Discussion
All files Dropbox in my personal account, were entirely deleted by Dropbox.
This is stunning and insult to injury Dropbox is a brick wall and provides no way to contact them for customer support.
I opened the files Saturday and was very confused to see only prompts f...
Megan
Dropbox Staff
Dropbox StaffHey robyn4ryan, let's jump right into this!
Is it possible that you opened a new account, instead of logging into your old one?
Do you see any signs of your missing files in your events page by the way? This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint.
Have you double checked the Deleted files page? Finally, do you remember when was the last time you accessed your Dropbox account in the past? Is there any chance that it was more than a year, and the account was deleted due to inactivity at some point?
In any case, please keep us posted, Robyn.
Thank you, Meghan, for replying. No, this was one of my two standby Dropbox accounts, one for each of my emails. I believe I used this in December, when I started working on my book again. Cannot locate Events Page. Deleted files is empty.
Anything else to try? This is heartbreaking.
- Rich
Super User II
Cannot locate Events Page.
She provided the link in her reply. Here it is again below. If there are no previous events listed, then you're definitely signed in to a new, empty account.
