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All files Dropbox in my personal account, were entirely deleted by Dropbox.
This is stunning and insult to injury Dropbox is a brick wall and provides no way to contact them for customer support.
I opened the files Saturday and was very confused to see only prompts f...
Jay, Looking at your bulleted list I reviewed the emails from Dropbox and see that on January 18, 2025, Dropbox alerted me to a new sign-on on a new web browser (Safari), asking if that was me. I do not recall if I responded to that. What follows is a succession of maybe nine emails telling me what to do with my "new" account. This is all horrifying and I wish I had been on top of this. My gmail account used to be the good one, but has since gotten cluttered up with marketing emails.
What can I do now? Please say there is something. It appears that one new account overwrote the prior account? Can you search in some database under my gmail address?
Thank you!
Rich
Super User II
Super User III reviewed the emails from Dropbox and see that on January 18, 2025, Dropbox alerted me to a new sign-on on a new web browser (Safari), asking if that was me.
Was it you? Do you use Safari as your browser?
What follows is a succession of maybe nine emails telling me what to do with my "new" account.
How much time passed between the new sign-in alert and the emails about your new account?
It appears that one new account overwrote the prior account?
One account cannot overwrite another. If you went to sign in with the same email address and it created a new account, your previous account no longer existed at that time.
