We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Imran23's avatar
Imran23
Explorer | Level 3
7 years ago

All folders on my Dropbox account are empty

All my folders are empty. They have not been deleted and are not in deleted items. I’ve tried to find a solution but have not been able to do so.
Delete
Restore
  • Elixir's avatar
    Elixir
    7 years ago

    Imran23 Is it possible for you to login to Dropbox web from a browser, and check the files instead of using the mobile app? The issue could be with the mobile app. You may try to reinstall the app, and check also. 

Imran23's avatar
Imran23
Explorer | Level 3
7 years ago
Dropbox events is only showing files going back upto feb 18. The pictures I have lost are way before that. When I click on the files none of them open.
  • Elixir's avatar
    Elixir
    Star | Level 19
    7 years ago
    Imran23 wrote: When I click on the files none of them open.

    Hello Imran, do you see the files/thumbnails in Dropbox web?

    • Imran23's avatar
      Imran23
      Explorer | Level 3
      7 years ago
      Hi Elixir

      Yes I can see the thumbnails but the folders are empty
      • Elixir's avatar
        Elixir
        Star | Level 19
        7 years ago

        Can you please sort the files by file size, and check if they are the actual files? If there are no sensitive information, you may share a screenshot, that might help us better understand. 

         

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!