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Forum Discussion
All the browsers time out when trying to delete content online.
I have a client that whenever they try to delete a file on any browser (Edge, Chrome, Firefox). The browser comes up with a timeout error. The downloaded application works with deleting files just fi...
Megan
Dropbox Staff
Dropbox StaffHey Caled, welcome to our Community!
Does this happen with all of their files too?
I'd suggest an incognito mode on their browser, and to maybe try clearing its cache. If they notice the same behavior, do you think you can send us a screenshot, in order for us to have a visual too?
Keep me posted, and we'll take it from there!
I tried incognito and deleting cache, could it be something with the firewall or port access? I don't have a screenshot but basically the page freezes and then there is a popup that says wait or exit, if you click exit there is a browser error that says failed request hung or something along those lines.
