Learn how to make the most out of the Dropbox Community here 💙.
Learn how to make the most out of the Dropbox Community here 💙.
Hi Tutaalin, let's jump right into this!
Since the files aren't in the deleted files page, can you check your events page?
The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.
You should be able to click on the blue hyperlink of the deletion, and restore them. Let me know the results. Thanks!
I have a similar issue - about 3 hours ago received an alert saying all folders in the Team Folder in our Business Dropbox account were mass deleted. Am unable to see them in the deleted folder or anywhere. Please assist to recover. Unfortunately seems there is no support from Dropbox.
We got an alert for Mass Deletion from our Team Folder in our Business DropBox account. No one from our office deleted the files and we can see the event in the events log but no link to restore it. Please help.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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