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Helen Ma's avatar
Helen Ma
Explorer | Level 4
7 months ago

File directory is missing

Whole file directory is missing. It shows the directory was moved on July 25. No idea about moving. How can I restore it now.
restore
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 months ago

HI there @Helen Ma - sorry to hear about your missing folder.

 

Could you have a look at your events page and let me know if you're able to restore from there?

 

Thanks!

Helen Ma's avatar
Helen Ma
Explorer | Level 4
7 months ago

I am able to see the event but no way to restore my file directory TAX

  • Helen Ma's avatar
    Helen Ma
    Explorer | Level 4
    7 months ago

    Can you help to restore my directory?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey @Helen Ma, I hope it's okay for me to jump in here as well.

       

      If the files were simply moved, you can try searching for them through the search bar at the top of your "all files" page and once you locate where they are, you can move them manually back to their original location.

       

      Or you can use the rewind feature, to undo this change.

       

      I hope this helps!

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