Forum Discussion

Nambucca's avatar
Nambucca
New member | Level 1
22 days ago
Solved

Files missing from folder shared with two others. Can I upgrade to restore?

I am currently on the free plan.  All the files from a folder are missing and I am unaware how long they have been missing given they relate to FY23.  If I upgrade to Business Plus will I be able to ...
restore
Shared Folders
  • Mark's avatar
    Mark
    22 days ago
    Nambucca wrote:

    This not looking good is it?

    No sorry. 

    That means the deletion event occurred longer than 6 months ago - which means even if, at the time of deletion, you were a paid user they still wouldn't be recoverable as that's the length of the recovery window. 

    I'm afraid you'll need to restore from any backups you have. 

Nambucca's avatar
Nambucca
New member | Level 1
22 days ago

Hi Mark.  Yes, I did however the history only goes back six months with no of activity in that folder.  This not looking good is it? 😒

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    22 days ago
    Nambucca wrote:

    This not looking good is it?

    No sorry. 

    That means the deletion event occurred longer than 6 months ago - which means even if, at the time of deletion, you were a paid user they still wouldn't be recoverable as that's the length of the recovery window. 

    I'm afraid you'll need to restore from any backups you have. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!