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Walk Humongous's avatar
Walk Humongous
Explorer | Level 4
4 years ago

HELP! Vault won't give me access!!!

Hello, I just set up Vault yesterday. I put in my most sensitive documents. I accessed them today and then "poof" I'm not allowed to access them. I can put in my correct password and it lets me in ...
desktop
Dropbox Vault
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Mobile
Web
bbdp's avatar
bbdp
New member | Level 2
4 years ago

I'm currently having the same problem. I can't access my Vault folder on both my PC and my smartphone. I can't access it from the website either. 

tp503's avatar
tp503
Explorer | Level 4
4 years ago

I enabled the Vault this morning. Successfully created a PIN, and was able to move important files to and from it on desktop and browser. It became locked a few times with inactivity, and was able to unlock it with the PIN. I came back to it a few hours later to retrieve a file, this time on the mobile application. Entered my PIN and it said I don't have permission. I then went to the desktop application, entered my PIN, and it too said "you don't have permission to edit this folder. Contact a folder admin to get access." Then I went to the browser, entered my PIN, and it became stuck in a loop that constantly tries to reload the page. I just moved my most valuable and important files to this and now cannot access them. What is going on?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi there tp503, thanks for reaching out to us about this. 

    I just wanted to check back with you and ask if you're still having trouble with this?

    If you are, could you send me a screenshot of any error messages that are still popping up? 

    Also, if you haven't already, could you try out a different browser in case that does the trick?

    Looking forward to hearing back from you!
    • tp503's avatar
      tp503
      Explorer | Level 4
      4 years ago

      My problem has since resolved itself. 

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