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AHE1's avatar
AHE1
New member | Level 2
10 months ago

hidden files

My dropbox is full and I'm told I need to upgrade. But I'd rather delete files to free up space. But all of a sudden, dropbox won't let me see any of the files/folders. I can't find them on my laptop or phone. How do I find them so I can delete them and free up space?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    AHE1 wrote:

    ... dropbox won't let me see any of the files/folders. I can't find them on my laptop or phone. How do I find them so I can delete them and free up space?


    All of the files in your account can be seen on the Dropbox website, even if you're not syncing all files to your laptop.

    • AHE1's avatar
      AHE1
      New member | Level 2

      That is actually not the case for me. I know I have a ton of older files that I want to delete but they are not listed, and there is no Recents tab. I found them on the Recents tab on my phone, but there was no option to delete them. This is incredibly frustrating. I feel like it's just another way for a company to force you to buy something.