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Forum Discussion
How can I restore my Dropbox account which was deleted when the team was deleted?
I have had a basic dropbox account for close to 10 years. Maybe a few years ago, I joined a dropbox team so that I could share a few photos with some friends. Recently, the business team account was ...
Jay
Dropbox Staff
Dropbox StaffHi Dvan, thanks for bringing this to our attention.
Do you recall if the Dropbox team admin converted your account to a personal plan away from the team prior to the team being disbanded?
Do you have any other devices that could contain your Dropbox folder on it, and haven't yet synced to the site?
This will help me to assist further!
- Walter
Hey Dvan - thanks for the additional information and the screenshots too. I just wanted to mention that this Dropbox folder seems to be a shortcut to your Dropbox folder on your computer that's stored in your One Drive.
May I ask when is the last time you remember seeing your files in Dropbox on the website and/or when was the team account you initially mentioned deleted?
Hi Walter,
The team account was permanently deleted in Sept 2024. I saw the email, but ignored it at the time because I didn't realize that my personal files were moved under the team account as well. The last time I've accessed my files must have been before Sept 2024, I just didn't notice I was accessing my personal under the team folder and not my personal folder anymore.
- Nancy
Hi from me too, Dvan! I know it’s been a while since last September, but do you remember if all of the files in your local Dropbox folder were set as available offline or online-only instead?
