Forum Discussion

Dvan's avatar
Dvan
New member | Level 1
26 days ago

How can I restore my Dropbox account which was deleted when the team was deleted?

I have had a basic dropbox account for close to 10 years. Maybe a few years ago, I joined a dropbox team so that I could share a few photos with some friends. Recently, the business team account was ...
Account Access
restore
Dvan's avatar
Dvan
New member | Level 1
26 days ago

I dont believe the dropbox team admin did anything of the sort. I didn't realize that joining a dropbox team would've impacted my personal account in that way (or convert my existing account to a team account).

I have a device where I can see some of my dropbox folder, but none of the files are accessible, they all seemed to be corrupted.

Please let me know if there is anything that can be done. I am now realizing that I've had my account for over 10 years, so there are countless things on there!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
26 days ago

When you join a Dropbox team, the team admin technically owns your account and all data within, so when they deleted the team, this would also delete your account.

 

Could you clarify what you mean by the files being corrupted? Were the files originally online-only and they're only 0 bytes on your computer??

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