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Forum Discussion
Solved
I cannot delete a Paper document in my account after my email was hacked
Following an e-mail hacking, I have two files in my Dropbox that I can not delete. These are entitled 'remittance advice.paper'?
Any clue? Thank you
Okay after 2 days I finally got a response back from the Dropbox team. This is how you remove the file. Login to Dropbox via your browser. Click on shared files, you should see the file that you wish to delete, click on the three dots then click remove file.
Hannah
Dropbox Staff
Dropbox StaffHey Floyd123, SWhit and FREDCOLSON, thanks for letting us know about this.
To clarify, regarding the abuse@dropbox.com address, this is an address to which you can forward suspicious emails or links sent to you to report them, but the team won't reply to those emails; they will just investigate and do what needs to be done.
Regarding the files you see but can't delete, please check if these files are saved to your account.
If they're not saved and just appear in your "recents", they can't be deleted; they just appear on that list, because you recently viewed them, while signed in to your account.
They should be removed from that list automatically after a while, as long as you do not open the files again.
It certainly appears to be saved to my account I get the whole idea of reporting it however there has to be a solution to delete this from my Dropbox account. Please advise ASAP as your help center was unable to help at all.
