Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Michael Hollister's avatar
Michael Hollister
New member | Level 1
2 days ago
Solved

I cannot see my photos and other files on my account

I have a "Plus" subscription, I was on the site during the week of 3/6. Currently, I cannot see any of my folders or files. I do not recall receiving any notifications about a bill being due. Hel...
restore
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Hi Michael Hollister, thanks for bringing this to our attention.

Could you check the events page or deleted files page to see if there were any changes to your account?

Are you certain that you're logged into the correct Dropbox account?

This will help me to assist further!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!