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Tim68's avatar
Tim68
Helpful | Level 6
5 months ago
Solved

I lost my pictures and videos when reinstalling the Dropbox mobile app

I had 3700+ pics/videos in my dropbox. I was having slow phone issues so decided I would transfer (all) data from phone to a USB drive, reset all settings on phone then reinstall saved info on USB to...
Mobile
restore
  • Tim68's avatar
    Tim68
    5 months ago
    After hours of attempting to recover my pics and videos I was finally able to accomplish by just a simple oversight. I swapped 2 numbers accidentally from my original Gmail. After the reset all settings I signed back in to dropbox with my correct Gmail which didn't allow access until I used the "wrong" gmail.
martini's avatar
martini
New member | Level 2
2 months ago

dear plz i lost( missing) my photos and videos of my family plz plz plz need help to get it back,,m trying since 6 months plz help plz

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

I’m sorry to hear about this, martini. Can you clarify the type of Dropbox plan you have? 

If you’re on Dropbox Basic/Plus, I’m afraid it’s not possible to restore any files/folders 30 days after their deletion.

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