I need help restoring my files, and the active ticket isn't processing.

Hey there timpalin, sorry to hear about that!

I was able to take a look at your existing ticket number and it seems the priority has already been set to "High".

I can definitely see how crucial this is for you, since having access to your content is essential. I went ahead and also left an internal note with our communication so that the agent is aware, however there's not much that I can do on my end.

In order for the restoration to proceed, there's a specific team with access to advanced tools in order for them to proceed with your request. 

I appreciate your patience, and thank you for your understanding while we work to resolve this for you as soon as possible.

Thanks!