Learn how to make the most out of the Dropbox Community here đ!
Forum Discussion
I need to recover files that were stored in Dropbox before my account was downgraded
Dear Dropbox team,
Until a few months ago, I was one of your first Dropbox users since 2007. I primarily used your service to store valuable baby videos and photos of my daughter.
Unfort...
Dear Nancy, that sounds hopeful!
I see I use a recent Gmail email, I was not aware of having mutual Dropbox accounts.
Through the years, with different companies of mine, I used a few accounts I see in my Lastpass. Now the one I think I used for my daughter's baby videos is on an old email address I don't use anymore.
And I even have my password in LastPass for that account.
However, after login, Dropbox shows a page with:
Additional authentication is required
We sent a code to johan@... and any devices youâve linked to this account. Enter the code to continue.
6-digit code
Since I don't use that email address anymore (last year the subscription of that domain ended), what can I do?
Nancy
Dropbox Staff
Dropbox StaffThanks for sharing more info! Do you have any other devices that are still linked to that Dropbox account? If yes, please check their notifications as the code may be there. After youâve entered the Dropbox account, youâll need to update your email address immediately to one you can access.
If this doesnât work, I suggest you open a ticket with our support team directly (by following these exact steps). Donât forget to share your ticket number with me; I can leave them a note on your behalf.
Dear Nancy,
Thank you very much for your quick reply!
Unfortunately I don't have any other devices linked, so I have sent a message to the support team:
Ticket #23863888: DB: No access
Could you please leave them a note on my behalf?
Best regards,
Johan
