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Forum Discussion

KireR's avatar
KireR
Explorer | Level 3
8 months ago

I'm now unable to save edited videos?

Suddenly I'm not able to save edited videos anymore?   I can do all the edits /trim, cut, rotate, etc) but when I want to save a New Copy nothing happens and I have to abort with "changes not sav...
Edit
sync
KireR's avatar
KireR
Explorer | Level 3

Yes, editing in Dropbox on the web and browser is Edge.

 

As I said, everything went well until last week.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

  • KireR's avatar
    KireR
    Explorer | Level 3
    8 months ago

    Tried all, no effect 😞

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Thanks for the info, in order to investigate further, please could you contact the support team directly on this matter.

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