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Forum Discussion
Issues editing Word documents with Dropbox
Hi
I have for ages had the practice of going outdoors and editing word documents stored in dropbox on my phone or tablet with Microsoft Word app
This has always worked like a dream, any chan...
Hi all,
As Sanchez mentioned, as the problems are occurring from within the Microsoft applications this sounds like an issue on their side. We'd still like to help get this one resolved, so to try and fix sync issues I'm going to ask those affected to try unlinking and relinking their Dropbox account from the Microsoft Office mobile app:
https://help.dropbox.com/desktop-web/microsoft-office-faq#unlink/relink
To unlink a Dropbox account from an Office Mobile app:
- Open the Office Mobile app.
- Tap the folder icon.
- From the list of places, tap and hold Dropbox.
- Once you've held your finger on Dropbox for a few seconds, a trash can icon will appear in the top right corner of the screen. Tap the trash can to remove Dropbox from the Office Mobile app.
To re-link a Dropbox account to an Office Mobile app:
- Open the Office Mobile app.
- Tap the folder icon.
- Tap Add a place.
- Tap Dropbox.
- Tap Allow next to the Dropbox account listed (if you're already signed in to the Dropbox app). Or, to link a new Dropbox account, tap Use a different account. You'll be directed to a browser window where you can enter the credentials for the Dropbox account you'd like to connect.
Let me know if this helps to resolve any issues with syncing files to Dropbox from within the Microsoft Office app!
Frank
Frank_S
Dropbox Staff
Dropbox StaffHi megx
My name is Frank and I’m a member of the Dropbox specialist team. I'm sorry to hear that you're having trouble with saving files to your Dropbox account!
Can you let me know where you are seeing those error messages; Do they display within the Microsoft Word app itself or in the Dropbox app? A screengrab of the error would be really helpful for us to understand the source of this problem too. Thank you in advance!
Regards,
Frank
Hi,
I’m running iOS 11.2.5 and I’m having a similar issue. Whenever I open a file in drop box an try to edit it in word, after a few minutes the banner error message comes up “can’t upload - something’s wrong and your changes can’t be uploaded. This is happening right now as I’m currently working on a document
- Frank_S
Hi all,
Thanks for the responses, from what I can gather this is now only occurring from within the Office for iPad App, would that be correct? Based on what SandersKev said about the issue being fixed for him by an update to Office for Android, this sounds like a problem on Microsoft's side, that they have fixed for one OS.
Unfortunately there's not a lot we can do to troubleshoot errors outside of our own applications or website; my recommendation here would be to follow up directly with Microsoft support.
Thanks!
Frank
Here’s the not incredibly helpful response I got from microsoft. I’m going to see if I can push them a bit more:
“Since Dropbox is a third-party app, can’t say anything about the sync process. Please make sure you have the latest version of Word app for iOS and Dropbox app. Check if there’re any update available for iOS.
When searching I came across a thread created in Dropbox forum and I noticed, you are involved in this thread: trouble editing word documents with Dropbox App
Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology
Meanwhile, if the error continues, try using OneDrive app to sync files.“
