Forum Discussion

QueenMaud19's avatar
QueenMaud19
Helpful | Level 5
2 years ago

Keyboard does not appear

I’ve tried over and over again, but no matter HOW I open the file I cannot edit because I can’t get the keyboard to appear so, obviously, I can’t type or edit. I’m working on my iPad (I do not have t...
edit
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi QueenMaud19, thanks for bringing this to our attention.

 

What type of file are you trying to edit? Are you trying to edit the file directly in the Dropbox mobile app, or via another app?

 

This will help me to assist further!

  • QueenMaud19's avatar
    QueenMaud19
    Helpful | Level 5
    2 years ago

    Hi Jay,

    I’m trying to edit the file directly in the mobile app.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      What type of file are you trying to edit?

       

      A screenshot showing how you're trying to do this would help greatly.

      • QueenMaud19's avatar
        QueenMaud19
        Helpful | Level 5
        2 years ago

        I am trying to edit a Microsoft word document. I go to the mobile Dropbox app, then I open the doc in Microsoft Word

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!