Forum Discussion

QueenMaud19's avatar
QueenMaud19
Helpful | Level 5
2 years ago

Keyboard does not appear

I’ve tried over and over again, but no matter HOW I open the file I cannot edit because I can’t get the keyboard to appear so, obviously, I can’t type or edit. I’m working on my iPad (I do not have t...
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QueenMaud19's avatar
QueenMaud19
Helpful | Level 5
2 years ago

Hi,

I posted a question a week ago and didn't get any suggestions, so I'm STILL COMPLETELY STUCK and CAN'T EDIT.

Please, someone give me a response so I can start editing in Dropbox again (since there is no phone support)!

When I try to edit a doc, I can't, because the Keyboard does not appear. I am working on my ipad in the Dropbox app and I opened the doc in Word. I see that under 'file' at top right, it says 'read only'. If that's the problem, how do I change to 'edit' mode? (The words in the ribbon at the top are faint too)

This problem is affecting ALL my docs.

Thanks,

Kate

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi QueenMaud19, it sounds like you're referring to Word document permissions. 

 

I'm not a specialist in this, and I have to suggest that you do some research or reach out to Microsoft about this, but you can search online for ways To Enable Editing in Word. 

 

Try to go with these steps:

 

Select "File" from the top banner.
Click "Info."
Choose "Protect document."
Select "Enable editing."

  • QueenMaud19's avatar
    QueenMaud19
    Helpful | Level 5
    2 years ago

    Hi Megan,

    i don’t think it’s a Microsoft problem. I never have this problem working in Word on my laptop. Microsoft no longer have phone support so I couldn’t find an answer there anyway.

    I have it only in the DROPBOX app on my iPad.

    you said’select FILE from top banner. But I can’t see the word FILE anywhere. When am I supposed to be able to see it?

    • EvanDBX's avatar
      EvanDBX
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey QueenMaud19, sorry for jumping in!

       

      Can you clarify these for me:

      • Open your Apple Store and search for the Dropbox app, from there you should be able to see the version and update it if need be.
      • If the files you're trying to edit are yours or shared ones.
      • The issue you see, can you take a screenshot of it by following these steps?

      Waiting for your reply!

      • QueenMaud19's avatar
        QueenMaud19
        Helpful | Level 5
        2 years ago

        Hi Evan,

        I am the only person who has access to the file. I'm not sharing the file (which is 300 pages long, so cutting and pasting to resolve the problem is not an option).

        Here's a scsreenshot.

        Thanks,

        Kate

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