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Giusepp's avatar
Giusepp
New member | Level 1
6 days ago
Solved

My account was moved into a Team, and then I was deleted from it. Now I'm missing my files.

Hi, I have a problem, I hope someone here can help me. I have a very old Dropbox account that I have been working with for many years. the other day a work colleague sent me a collaboration invitatio...
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  • Mark's avatar
    Mark
    6 days ago
    Giusepp wrote:

    How can I recover my data?

    You accepted an invite to join his Business Team. Therefore your account and data 'became owned by the Team'. You are warned lots of times this will happen, and infact, the onboarding almost tries to force you to not do it and use a new email. 

    The only way to resolve this is to get him to remove you from the team NOTE this is not delete, but remove you from it. This should get you the data etc. back: https://help.dropbox.com/account-access/convert-to-individual 

Giusepp's avatar
Giusepp
New member | Level 1
5 days ago

OK more thank's. Can you give me mail or phone number of the Team admin?

 

I had 10 GB in the free version, because I have been using it for many years and having invited many people they gave me the space with each invitation. now it brought me back to the basic 2 Gb one.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 days ago

    Hey Giusepp, for security reasons we don't have access to that info, but you should be able to find the team admin, by looking through your emails to find the invitation to the team.

    It should include the name and email address of the admin.

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