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Forum Discussion
Unable to restore Dropbox Backup on wiped hard drive
A couple of weeks ago, I made a back-up of all my files using the Dropbox Backup service. When I did this, all of the files were successfully synced, and the backup was complete. Last week, my comput...
In this case, you should be able to download your files in the Dropbox Backup by downloading them in batches, since the zip files are too large as you discovered.
Hi Jay,
I did, and they were unable to help me. As this was a dead-end, I am trying to see if I could get any help here. This seems to be my last resort to get my files back. Surely, it should be possible to get my files as I can still see them listed in my backup page?
Jay
Dropbox Staff
Dropbox StaffIn this case, you should be able to download your files in the Dropbox Backup by downloading them in batches, since the zip files are too large as you discovered.
Hi Jay,
I was finally able to get to my files and download them in batches! I would like to add however that it is very counterintuitive where to find the individual files and folders of my backup. From the backup page I couldn't access them, even though I saw the backup listed. But when I did a search I found one of the files within the folder structure and could go up to the main backed-up folder. It would have saved me a lot of time and stress if this was clear from the start!
Thanks for your support!
David
- T_theresa_A
Community Manager
Hi davidgeerts and welcome to the Dropbox Community 👋. I am delighted to see that you have been able to download and access your files once again thanks to our amazing Jay 's help 🎉🙌🕺.
T 😸 (Dropbox Community Manager)
