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Shared Folder Not Keeping Syncing
I have an issue with dropbox shared folders not syncing correctly. A friend has shared a folder with me to which I am an editor. Up till recently this has worked perfectly. Recently I have realis...
In that case, it sounds like your friend doesn't have a shared folder. 'Only me' means that it is a private folder, or shared with nobody.
Could you ask your friend to check how they joined the shared folder? Did they add the shared folder to their account or if it was a link to a shared folder, did they Save it to their Dropbox?
The latter is a one-way reaonly link to a folder, and would appear as a normal folder on their account.
Also, if you could, ask them if those folders have an icon with two people in them to show that it is shared?
Thanks in advance!
I've tracked it down further to my friends account having the issue. Both are Plus accounts. My account online shows any shared folders I've got or have shared out with the number of members. My friends account has the same folders but lists Only Me as the member, even the ones listed as being shared, including those shared in from others to them. This is all online so appears to not be the application at fault rather an issue with their dropbox or dropbox itself.
Jay
Dropbox Staff
Dropbox StaffIn that case, it sounds like your friend doesn't have a shared folder. 'Only me' means that it is a private folder, or shared with nobody.
Could you ask your friend to check how they joined the shared folder? Did they add the shared folder to their account or if it was a link to a shared folder, did they Save it to their Dropbox?
The latter is a one-way reaonly link to a folder, and would appear as a normal folder on their account.
Also, if you could, ask them if those folders have an icon with two people in them to show that it is shared?
Thanks in advance!
All folders were proper shares, some incoming and some outgoing. They've been working perfectly for around 3 years and then suddenly stopped working a couple of months a go. I'll get him to open a support case.
Thanks for your help
Colin
- JayThanks, you can get him to copy and paste the forum thread URL in his support ticket for us to see the history behind the case too.
I have the same problem - just within the last few days syncing stopped out of the blue. Nothing was changed, same situation as the thread starter ColinH - just with the basic accounts...
